Refund Policy

This refund policy was last updated on April 23, 2025.
3-Day Refund Policy

At Kulturely, we stand behind the quality of our services. We offer a straightforward 3-day refund policy to ensure your satisfaction with our platform:

3-Day Money-Back Guarantee

If you're not satisfied with your subscription for any reason, you can request a full refund within 3 days (72 hours) of your initial purchase.

How to Request a Refund

We've made the refund process simple and user-friendly:

Through Your Account
  1. Log in to your Kulturely account
  2. Go to "Account Settings"
  3. Navigate to "Billing & Subscription"
  4. Click "Request Refund"
  5. Follow the simple guided process
Contact Support

Alternatively, email us at support@kulturely.com with:

  • Your account email
  • Date of purchase
  • Reason for refund (optional)
Refund Processing

Once your refund request is received:

  • We will process your refund within 3 business days
  • You'll receive a confirmation email when your refund is processed
  • Refunds are issued to the original payment method
  • Your account will be downgraded to the free plan, but your data will be preserved
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
Eligibility Criteria

Our 3-day refund policy applies to:

Eligible
  • New subscription purchases
  • Annual subscription upgrades
  • Initial team plan purchases
  • First-time subscription purchases
Not Eligible
  • Subscription renewals after the initial period
  • Monthly subscription payments after the first month
  • Custom enterprise plans (these have separate terms)
  • Add-on services or purchases
Important: The 3-day window begins at the time of initial purchase, not from when you start using the service.
Team Subscriptions

For team subscriptions:

  • Only the team owner can request a refund
  • The same 3-day policy applies from the initial purchase
  • If approved, the entire team will be downgraded to individual free accounts
  • All team members will receive notification if a refund is processed
Exceptions and Special Circumstances

We understand that special circumstances may arise. We may consider exceptions to our standard policy in cases of:

  • Technical issues that prevented service usage (documented through our support system)
  • Service unavailability during the subscription period
  • Billing errors or duplicate charges

For these situations, please contact our support team directly at support@kulturely.com.

Questions About Our Refund Policy?

If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're here to help!

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